A highly talented and accomplished Sales Engineer with extensive consulting and

support experience in Information Technology and E-Commerce

Summary of Qualifications

• More than five years of pre and post-sales support experience.
• Strong sales engineering and technology consulting background.
• Able to bridge the gap between the technical and non-technical.
• Proven ability to produce revenue and sales increases.
• Adept at client business and systems analysis and planning.
• Outstanding presentation and communication skills.

Professional Background

World Street Corp. , Boston, MA                                                                                  1999 – 2002

Sales Engineer

• Provided technical support and information for sales and client services teams of world’s first relationship-based communications infrastructure company for financial services.  Company developed and installed software for pre-trade information, in partnership with technology services companies.
• Successfully completed deployment of more than $1 million in accounts for key clients such as Lehman Brothers, Bear Stearns, CSFB, AIM Funds, and Oppenheimer Funds.
• Acted as liaison for all technical questions and issues for accounts, and coordinated communications between client, sales, and development teams.
• Worked closely with sales teams, presenting technical information on services, products, architecture, and other operation.
• Directed product implementation, project planning, and on-going project timelines.
• Managed third-party vendor relations, and assisted in partnership development.
• Created custom demonstrations based on client systems and requirements.
• Worked trade shows, and trained Portfolio Manager, Analysts, and Sales Traders.

PeopleSoft, Inc. , Waltham, MA                                                                                                  1998 – 1999

Consultant

• Worked in conjunction with functional and technical teams to develop custom solutions for implementation issues.  One of company’s most successful consultants, maintaining 100% billable standing.
• Directed technical team for PeopleSoft Upgrade projects, for key clients such as Credit Suisse First Boston, J. P. Morgan, AlphaNet Solutions, and Sun Life.
• Led upgrade team as part of $40 million implementation project for Credit Suisse.
• Carried out installation and upgrade of AM, AP, AR, and many other modules for AlphaNet.
• Managed upgrade of Tools/GL module for J. P. Morgan, part of larger $50 million Worldwide Implementation Team.
• Performed implementation of 3-tier architecture for Sun Life, incorporating web-client set up.  Tuned database and managed technical aspects of AP/PO implementations.
• Prepared and conducted in-depth training of new PeopleSoft employees.  Additionally carried out client training on new systems.

Sybase, Inc. , Burlington, MA                                                                                         1996 – 1998

Consultant (1997 – 1998)

• Reviewed client requirements and systems, and provided innovative solutions for database administrators and client teams.
• Developed backup and disaster recovery strategies for clients.
• Performed configuration and optimization of SQL Server databases.  Additionally tuned performance and query functions.
• Administered and maintained database and replication server for New England Mutual Funds.  Designed and initiated DR strategy.
• Prepared and delivered proposals and client deliverables as part of overall business development.
• Acted as technical information repository for various teams and projects.
• Conducted training for clients and new employees.

Technical Support Engineer (1996 – 1997)

• Provided technical support and assistance to DBAs and business teams.
• Investigated and resolved client technical issues during and after project cycle.
• Assisted DBAs with systems administration, performance, tuning, and troubleshooting on production server.
• Recognized for ability to identify and resolve complex and critical support issues.
• Performed installation and testing of new server systems.

Draper Labs , Cambridge, MA                                                                                                   1994 – 1996

Systems Consultant

• Performed troubleshooting and maintenance of hardware and software for non-profit research and engineering laboratory.
• Supported PC and Macintosh hardware and software, as well as network, e-mail, and other areas.
• Carried out installation and upgrades of equipment and software, and conducted system optimizations.
• Trained users on PC and Macintosh applications.

Education

Northeastern University, Boston, MA

BS in Computer Science, 1996

Computer Skills

Operating Systems:     Windows 95-2000/XP/NT, UNIX, Macintosh

Tools and Databases: PeopleSoft 7.5, Sybase SQL Server, Sybase Replication Server, MS SQL Server, Application Servers, SQL, Visual Basic, Access, Visio, Project

Applications:                Word, Excel, PowerPoint

Languages:                  HTML, XML, Java, Java Script, Perl

Certifications:              Certified Sybase DBA

References available upon request

Keywords: Sales Engineering, Sales Support, Pre-sales Manager, Sales Consultant, Account Management, Product Support, Business Development Management, Business Development Consultant, Client Development and Support